Telephone Operator - Oasis at Death Valley

Xanterra Parks & Resorts•Death Valley, CA

59d•$17

About The Position

As the Telephone Operator you'll manage our telephone and radio systems to keep operations running smoothly and ensure guest security. You'll be the friendly voice answering calls, providing information, coordinating emergency responses, and maintaining accurate records to support our hotel and park services. If you're detail-oriented, enjoy multitasking, and want to play a key role in guest satisfaction and safety, we'd love to hear from you!

Requirements

At least six (6) month experience as a telephone switchboard operator or answering a multi-line telephone.
Excellent customer service and verbal communication skills.
Must be able to communicate clearly, have good diction, a pleasant speaking voice, and be clearly understood over the telephone.
Must have clerical aptitude, accuracy and attention to detail.
Ability to work siting for extended periods of time and must have the endurance to function in a fast-paced and high-stress environment.
Must have the manual dexterity to work busy consoles and PCs.

Responsibilities

Operates communication systems, such as telephone, switchboard, two-way radio and paging system.
Answers incoming calls, greets callers, transfers calls and takes messages as necessary.
Monitors alarm systems in order to ensure that secure conditions are maintained.
Routes emergency calls appropriately.
Contacts security staff members when necessary.
Provides callers and guests with hotel and park information.
Enters guest information into phone computer system and keeps accurate records regarding phone restrictions and guest wake-up calls.
Responsible for mail/packages for guests and employees.
Works closely with front desk, housekeeping and maintenance to ensure guest satisfaction and accurate record keeping.
All other duties as assigned.