Telephone Operator

Tower Health•Phoenixville, PA

33d

About The Position

The Telephone Operators are responsible for answering and directing all incoming outside and in house calls. The major responsibility of the operators is to provide approved patient information upon request, page physicians, and services on-call upon request, keep on-call schedules updated in the hospital paging system and alert hospital staff to all medical emergencies called in following hospital procedures. Telephone operators also direct patients and visitors to all areas in the hospital using the hospital link system and are also trained to provide pager support services for hospital staff. Full Time Position, Hours are 10:30pm-7:00am with every other weekend and every other holiday required

Requirements

High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
Relevant Experience
Customer Service Skills
Detail Oriented
Epic Proficiency
Excellent Communications Skills
Excellent Interpersonal Skills
General Clerical Skills
Listening Skills
Multi Line Telephone Operational Skills
Multitasking
Organizational Skills

Responsibilities

Answering and directing all incoming outside and in house calls
Provide approved patient information upon request
Page physicians and services on-call upon request
Keep on-call schedules updated in the hospital paging system
Alert hospital staff to all medical emergencies called in following hospital procedures
Direct patients and visitors to all areas in the hospital using the hospital link system
Provide pager support services for hospital staff

Benefits

Generous time off
Tuition assistance
Comprehensive benefits
Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
Employee Assistance Program
Retirement Savings Program
Life Insurance

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