Telephone Operator - Telecommunications - Full Time, Nights

NYU Langone Medical Center•Patchogue, NY

27d•$44,697 - $44,697•Onsite

About The Position

NYU Langone Hospital-Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to the Knapp Cardiac Care Center-an advanced heart disease diagnostic and treatment facility-as well as a modern ambulatory surgical pavilion with specialized services including women's imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital-Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital-Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices. For more information, go to NYU Langone Hospital-Suffolk, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram. Position Summary: We have an exciting opportunity to join our team as a Telephone Operator - Telecommunications - Full Time, Nights -11:00PM - 7:00AM Tuesday - Saturday. In this role, the successful candidate With some supervision, this position is responsible for processing incoming and outgoing calls as they are received. Operates telephones, public address and paging systems, and maintains records and daily logbooks.

Requirements

High school diploma or equivalency
Ability to read and write, understand and follow written and verbal instructions
Effective communication skills ability to transmit information orally in the form of simple sentences
Professional telephone etiquette, pleasing tone, volume, inflection
Professional interpersonal skills
Ability to concentrate and pay close attention to detail for up to 80% of work time when answering, transferring and relaying calls and delivering messages

Responsibilities

Answer and process incoming/outgoing calls as they are received.
Transfers call to the correct person / department.
Provides approved patient information.
Complies with policies when paging overhead.
Places calls for in-house and long-range pagers.
Notify departmental on-call staff as requested.
Ensures that Administrative/Department Head staff is notified immediately.
Activates the Emergency Notification System.
Maintains operators computer console
Utilizes departments on-call schedules using computer console.
Maintain physicians house status.
Participates in all departmental staff meetings.
Makes recommendations regarding departmental policies and procedures.
Assists with orientation and training of new hires.
Encourages teamwork and a collaborative work environment.
Communicates with staff at the change of each shift.
Assists callers professionally, utilizing effective volume, tone, inflection and voice etiquette.
Maintains a positive attitude towards callers, the and all staff members.
Conveys ideas and information clearly and correctly.
Maintains good working relationships with all staff members.
Responds to changes in the workplace and is able to adjust work habits accordingly.
Demonstrates Core Values at all times.