Telephone Operator-PBX-Full Time Weekend Varied-Temecula Valley Hospital

UHS•Temecula, CA

48d•Onsite

About The Position

Temecula Valley Hospital (TVH), part of Southwest Healthcare, brings advanced technology, innovative programs, patient-centered and family sensitive care to area residents. The hospital features 140 private patient rooms; emergency care; advanced cardiac and stroke care; orthopedics; general and surgical specialties. TVH is nationally recognized for Patient Safety designated by The Leapfrog Group as a Top Hospital in both 2017 and 2020 and has received 10 “A” Leapfrog Hospital Safety Grades, most recently in Spring 2023. The hospital was recently recognized by U.S. News & World Report’s Best Hospitals 2023-2024 for Heart Attack, Heart Failure and Stroke, Pneumonia and COPD, as well as the Healthgrades 2022 Cardiac Surgery Excellence Award. TVH is a DNV Certified Comprehensive Stroke Center and has received eight Women’s Choice Award Achievements as One of America’s Best Hospitals for Stroke Care and One of America’s Best Hospitals for Patient Safety. Other accolades include: the American Heart Association/American Stroke Association’s Get With The Guidelines® - Stroke GOLD PLUS with Target: Stroke Honor Roll Elite and Target: Type 2 Diabetes Honor Roll, Mission Lifeline® - STEMI Receiving Center – GOLD PLUS, Mission Lifeline® - NSTEMI – GOLD, Blue Distinction® Center Designation for Quality in Knee and Hip Replacement Surgeries, The Joint Commission’s Gold Seal of Approval for Certification for Hip and Knee Replacement, first hospital in the state of California to achieve certification as a Gluten-Free Food Service facility, 3 Star Medicare Hospital Compare Rating, the American College of Cardiology Chest Pain Center with Primary PCI and Resuscitation Accreditation, the honor of the Inland Empire’s Top Workplaces 2017 and 2018, has been designated an Aetna Institute of Quality Cardiac Care Facility for comprehensive heart and vascular treatment-including Cardiac Medical Intervention, Cardiac Rhythm Programs and Cardiac Surgery. For more information, please visit www.SWHtemeculavalley.com The Telephone Operator is responsible for receiving incoming phone calls and answering them in a positive and courteous manner. Responsibilities include accurately transferring offsite and in-hour calls, effectively using a pager for in-house, offsite, and overhead paging; announcing all hospital codes, updating PBX directories, and assisting in registration when needed. The Telephone Operator must demonstrate the knowledge and skills necessary to provide excellent customer service to patients, the public, and hospital staff that may need assistance with connecting to a specific department or person via telephone. The Operator must be able to work in a fast paced environment while working multiple telephone-lines and handling a heavy volume of calls per shift that may come with many interruptions.

Requirements

One year PBX or receptionist experience, in a hospital or medical setting preferred.
Good telephone, public relations, and communication skills.
Ability to communicate effectively, both verbally and non-verbally.
Demonstrates strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with physicians, the public, and hospital staff at all times.
Maintains and respects confidentiality of patients and facility.
Ability to work in an organized and independent manner.
Knowledge of a keyboard with typing speed of 35-40 words per minute.

Responsibilities

receiving incoming phone calls and answering them in a positive and courteous manner
accurately transferring offsite and in-hour calls
effectively using a pager for in-house, offsite, and overhead paging
announcing all hospital codes
updating PBX directories
assisting in registration when needed
provide excellent customer service to patients, the public, and hospital staff that may need assistance with connecting to a specific department or person via telephone