TELEPHONE OPERATOR

State of careers Rhode Island•Athens, OH

About The Position

GENERAL STATEMENT OF DUTIES: To operate a central telephone control console or a private branch exchange switchboard; to perform routine clerical and related tasks connected therewith; and to do related work as required. SUPERVISION RECEIVED: Instructions are received in detail at the beginning of the work; work is reviewed for prompt, cheerful, accurate performance. SUPERVISION EXERCISED: May instruct temporary relief operators in the operation of the equipment. ILLUSTRATIVE EXAMPLES OF WORK PERFORMED: To operate a central telephone control console or a private branch exchange switchboard. To answer telephone inquiries. To make local connections and as required, to transfer calls from one line to another. To place and complete long distance calls. To follow up calls, and trace persons desired, upon request. To keep records of incoming and outgoing telephone calls; to interpret calls to numbers which have been changed and to direct the caller to the proper number. To receive callers and announce them by telephone. To give out authorized information regarding the activities of the agency. In some cases, to perform simple clerical tasks when not occupied at the switchboard; to check and reconcile telephone bills. To do related work as required. REQUIRED QUALIFICATIONS FOR APPOINTMENT: KNOWLEDGES, SKILLS AND CAPACITIES: A working knowledge of telephone switchboard or control console operation; the ability to keep records of toll calls and telegrams and to reconcile telephone bills; the ability to follow written or oral directions; and related capacities and abilities. EDUCATION AND EXPERIENCE: Education: Such as may have been gained through: graduation from a senior high school; and Experience: Such as may have been gained through: employment as an operator of a private branch exchange switchboard, console or call director. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Requirements

A working knowledge of telephone switchboard or control console operation
The ability to keep records of toll calls and telegrams and to reconcile telephone bills
The ability to follow written or oral directions
Graduation from a senior high school
Employment as an operator of a private branch exchange switchboard, console or call director
Any combination of education and experience that shall be substantially equivalent to the above education and experience.

Responsibilities

To operate a central telephone control console or a private branch exchange switchboard.
To answer telephone inquiries.
To make local connections and as required, to transfer calls from one line to another.
To place and complete long distance calls.
To follow up calls, and trace persons desired, upon request.
To keep records of incoming and outgoing telephone calls; to interpret calls to numbers which have been changed and to direct the caller to the proper number.
To receive callers and announce them by telephone.
To give out authorized information regarding the activities of the agency.
In some cases, to perform simple clerical tasks when not occupied at the switchboard; to check and reconcile telephone bills.
To do related work as required.

Benefits

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.
A new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

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