TELEPHONE OPERATOR

Uhs•Bradenton, FL

24d•Onsite

About The Position

This position could be scheduled for daytime (730 AM to 430 PM) or nighttime hours, including Saturday, Sunday and Monday Only from 630 PM to 700 AM . The PBX Operator plays a vital role in ensuring smooth communication within the hospital environment. As the first point of contact for patients, visitors, and staff, the PBX Operator is responsible for efficiently handling inbound and outbound calls, routing calls to appropriate departments, and providing general information about the hospital. This position requires excellent communication skills, multitasking abilities, and a calm demeanor, especially during emergency situations.

Requirements

High school diploma or equivalent required.
Previous experience in a telecommunications role or customer service, preferably in a healthcare setting.
Excellent verbal communication and interpersonal skills, including speaking voice with clear communication.
Computer literacy of basic computers and how they work.
Must be able to vary work schedule in the event adjustments are required.
Ability to multitask and prioritize calls in a fast-paced environment.
Strong attention to detail and ability to handle sensitive information with discretion.
Proficiency with PBX systems and basic computer software (Microsoft Office, hospital management systems).
Strong problem-solving abilities, especially under pressure.
Ability to sit or stand for extended periods, and handle occasional physical tasks such as assisting with paging equipment.
Availability to work in a hospital environment, including on weekends, holidays, and nights as required.
Empathetic and patient-focused approach.
Calm under pressure, especially in emergency situations.
Professional demeanor with a friendly and helpful attitude.
Ability to work independently and as part of a team

Nice To Haves

Additional administrative or telecommunications certification is a plus.

Responsibilities

Call Management: Answer inbound calls promptly, determine the nature of the call, and transfer calls to the appropriate hospital departments or personnel.
Customer Service: Provide accurate information to patients, visitors, and staff regarding hospital services, departments, and directions.
Emergency Handling: Respond quickly and effectively to emergency calls, directing them to the appropriate emergency personnel or services.
Paging Services: Use hospital paging system to contact staff members as needed, including emergency paging.
Data Entry & Record Keeping: Maintain accurate logs of calls, messages, and other relevant communication records.
Communication Support: Assist with internal communication needs by coordinating messages, announcements, and other notifications across departments.
Coordination with Other Departments: Ensure seamless communication between hospital departments, facilitating efficient operations.
Maintain Confidentiality: Adhere to hospital privacy regulations, including HIPAA guidelines, when handling sensitive information.
Technical Maintenance: Operate and troubleshoot the PBX (Private Branch Exchange) system, and escalate technical issues to the IT department as needed.
Provide Assistance to Visitors: Direct visitors to appropriate areas within the hospital, answering questions about visiting hours, hospital policies, and more.