Telephone Operator

Department of Veterans Affairs • Pittsburgh, PA

359d • $36,572 - $47,540

About The Position

This position is located under the VA Pittsburgh Healthcare System (VAPHS), Health Administrative Service Line (HAS) and reports to the Supervisory Telephone Operator in Pittsburgh, PA. The role involves placing and receiving calls, providing directory assistance, maintaining call records, and monitoring emergency calls. The work schedule includes various shifts after the training period, which is Monday through Friday from 7:00 am to 3:30 pm.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP).
• General experience: One (1) year of general experience that equipped you with the knowledge, skills, and abilities needed to successfully perform the duties of this position.
• OR successful completion of two (2) years of education above the high school level in any field.
• OR a combination of successfully completed post high school education and experience may be used to meet total qualification requirements.

Responsibilities

• Places and receives local, regular, and special long distance calls using government lines, commercial circuits, or other systems.
• Provides directory service assistance to callers by retrieving organizational information from computerized directory databases.
• Maintains records of all calls for computing charges; and provides primary or alternate routing service for high precedence calls.
• Prepares files for end of month reporting.
• Monitors vital circuits and emergency type calls such as those to security, the police, the fire department, and other departments; and monitors alarm systems and surrounding buildings and takes appropriate action upon receiving an alarm notification.
• Operates various paging systems (long range, in-house, overhead call).
• Makes routine and emergency broadcast announcements during environmental disasters or emergent medical situations.
• Issues and receives staff pagers in the absence of the assigned supervisor.
• Retrieves and updates relevant information in computerized databases using instructions and established guidelines pertaining to customer assistance, record keeping and call receiving, placing and monitoring.
• Performs other related duties as assigned.

Benefits

• Comprehensive benefits package as a federal employee.
• Eligibility for benefits depends on the type of position held.

What This Job Offers

• Job Type: Full-time
• Industry: Administration of Human Resource Programs
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees