Telephone Operator

University of Pittsburgh Medical Center • Altoona, PA

115d • $17 - $26

About The Position

UPMC Altoona is currently hiring a Telephone Operator. This position offers a consistent second-shift schedule: four 10-hour shifts per week, from 12:30 PM to 11:00 PM, with every other weekend required. Join a team that values reliability, communication, and compassionate service. Under direct supervision, serves as the primary point of contact with the public and all hospital departments in both routine and emergencies.

Requirements

• High School Diploma or GED required.
• 1 year of experience answering and processing calls through an automated phone system or 1 year of customer service experience.
• Must be able to work all shifts, 7 days a week.
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Responsibilities

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on-call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested.
• Answer multiple lines while maintaining good customer service.
• Determine callers' requirements (extension desired, information requested, etc.) and transfer call.
• Provide a status report on any page in progress to the individual requesting the page.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED