Telephone Operator/Receptionist

NJM Insurance Group

82d • $34,658 - $40,229

About The Position

Here at NJM, we are seeking a Telephone Operator/Receptionist in our Parsippany office. This opportunity is hybrid and does require you to work in the office and at home. Hybrid Schedule: 4 days in the office, 1 day at home. Schedule: Must be available to work Monday to Friday (8:00AM- 4:15PM or 8:45 AM -5:00PM).

Requirements

• Excellent customer service and communication skills.
• General computer knowledge.
• Prior switchboard and/or receptionist experience preferred.
• Ability to multi-task.
• High School diploma or GED.

Responsibilities

• Answer and direct incoming calls promptly and professionally.
• Greet walk-in lobby customers in a timely and professional manner.
• Perform general receptionist duties.
• Demonstrate the knowledge and ability to ask pertinent questions which will allow calls to be directed to the appropriate party.
• Proficiently utilize training and computer resources to answer questions from internal and external customers.
• As business needs allow, learn, and perform additional administrative tasks which support the Call Center.

Benefits

• 401(k) with employer match up to 8% and additional service-based contributions.
• Health, Dental, and Vision insurance.
• Life and Disability coverage.
• Generous PTO.
• Paid Sick Leave.
• Paid parental leave in addition to state-mandated leave.
• Eligibility for discretionary bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees