Telephone Operator PRN

UHS • Aiken, SC

75d

About The Position

Aiken Regional Medical Centers, located in Aiken, South Carolina, is a 273-bed acute care facility providing top quality and safe healthcare to the residents of Aiken and surrounding communities since 1917. Aiken Regional Medical Centers has been ranked a top hospital in South Carolina by the American Heart Association for its treatment of heart attack, heart failure and Stroke, and most recently, coronary artery disease. Additionally, Aiken Regional provides comprehensive healthcare services such as behavioral health (Aurora Pavilion Behavioral Health), emergency medical care (main hospital and ER at Sweetwater), orthopedic surgeries, maternity, rehabilitation services (Hitchcock Rehabilitation Services), imaging, and wound care. The Telephone Operator is responsible for handling all incoming calls through the switchboard, serves as a resource for information, locates physicians and hospital associates and assists with the communication element of all emergency codes and alarms throughout the facility and the Aurora Pavilion. Stays in 24-hour contact with the Security Officers via two-way radios. Sorts incoming and outgoing mail, and completes the midnight census.

Requirements

• High School Diploma required.
• 1-2 years switchboard experience required.
• Must have excellent verbal communication skills and be able to work in a fast paced environment.
• Must also be able to handle difficult situations in a professional manner.
• Must be proficient in MS Office.

Responsibilities

• Answers incoming calls promptly (within 5 beeps).
• Routes calls appropriately.
• Serves as resource for information: Handles basic information requests (meeting logistics, visiting hours, etc.).
• Maintains up-to-date information on management team, physicians and hospital on-call teams.
• Utilizes computerized fire alert system to follow protocol for announcing appropriate code and notifying fire department.
• Follows hospital policy in communication of all codes.
• Utilizes computer application (SMS, Document Imaging, Internet) to pull face sheets and billing documents for the following: Hospitalist, Wound Care, and CRNA.
• Utilizes VOLO (AIMS) system as needed for activation of Incident command and Decontamination team as requested.
• Follows BOS process for sorting and distribution of BOS Mail.
• Performs various other duties assigned by manager.

Benefits

• Unlimited Employee Referral Bonus Program
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Tuition/Certification Reimbursement after 6 months
• Culture of Excellence – Employee Recognition program
• Challenging and rewarding work environment
• Clinical Nursing Ladder opportunities
• SoFi student loan refinancing program
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ Subsidiaries!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees