Telephone Operator-PD

Catholic Health System • Port Jefferson, NY

299d • $21 - $24

About The Position

St. Charles Hospital is a 243-bed, acute care community hospital located in Port Jefferson, NY and is a proud member of Catholic Health Services of LI, the healing ministry of the Diocese of Rockville Centre, and has served the residents of the Three Village area for more than 110 years. This non-profit hospital features three centers of excellence: Maternal/Child services, Orthopedics and Rehabilitation. St. Charles also offers services in general surgery, colon/rectal surgery, bariatric surgery, neurosurgery, ENT, pediatrics, diagnostic imaging, emergency medicine, epilepsy, stroke care, Female Pelvic Floor Disorders Center, and a nationally accredited Sleep Disorders Center. St. Charles is renowned for its outstanding customer service and scored as one of the top hospitals on Long Island in the delivery of high quality care.

Requirements

• High School Graduate, GED or relevant experience.
• Typing necessary.
• 1-2 years of computer and console experience preferred.

Responsibilities

• Employee aids in the orientation and training of new employees
• The night operator is also responsible for covering the console and the Physician's Answering Service.
• Performs computerized console duties and routes all calls to proper departments.
• Handles phone inquiries concerning the hospital, receives complaints and refers them to the appropriate department.
• Reports phone equipment trouble to the Help Desk.
• Enters change in shift for Respiratory, Phys. Assist and Nursing Supervision, etc.
• Contacts interns and residents for outside calls, units and codes.
• Announces codes properly, notifies fire department, police and appropriate hospital personnel, disaster drill and bomb threat drill.
• Assists when receptionist is not available.
• Acts appropriately when teamwork is necessary, assists TAS operator during busy periods.
• Must be articulate, courteous and accurate when answering phones.
• Night operator responsible to handle TAS and operator tasks.
• Attends continuing education programs on-site and off-site.

Benefits

• Generous benefits packages
• Generous tuition assistance
• Defined benefit pension plan
• Culture that supports professional and educational growth

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED