Telephone Operator, PBX, Per Diem, Evening Shift-8Hr

Adventist Health • San Luis Obispo, CA

100d

About The Position

Nestled on the Central California Coast, Adventist Health Sierra Vista has been providing care to our community since 1959. Our 162-bed acute care facility includes a Level III Neonatal Intensive Care Unit and county designated trauma center. San Luis Obispo offers the excitement of a lively community while being a fifteen-minute drive from the serenity of Avila Beach, known for their natural hot springs, and Pismo Beach, known for their sand dunes and eucalyptus trees. Featuring a charming downtown, comfortable coastal weather, idyllic views, and an active lifestyle San Luis Obispo offers much to be had. Job Summary: Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed. Performs light clerical functions. Occasionally trains new employees. This position is represented by SEIU.

Requirements

• High School Education/GED or equivalent: Preferred
• Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
• Customer service call center experience: Preferred

Responsibilities

• Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
• Answers, evaluates, and directs all calls efficiently.
• Responds with patience and positive attitude to the caller's request.
• Provides answering service coverage for identified departments and in accordance with established procedures.
• Operates paging system in accordance with established procedures.
• Acts as a dispatcher between hospital personnel and security when the security office is closed.
• Handles emergency calls in accordance with established procedures.
• Monitors calls to ensure they have been properly followed through.
• Monitors all alarm panels, telephones, two-way radio, and fax located in the department.
• Documents any malfunctions and/or alarm activations and notify designated personnel/departments as required.
• Verifies and updates on-call lists.
• Assists with admitting patients as needed.
• Ensures patient information is maintained, current and correct.
• Sorts and distributes mail as needed.
• Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
• Performs other job-related duties as assigned.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED