Telephone Operator PBX Communications Full Time Varied Shifts

Uhs • Washington, DC

159d

About The Position

The Telecommunication Operator is responsible for answering all internal and external telephone calls from the public and hospital staff. Callers are to be routed or paged per request to the Operator. At the request of the caller, the operator may need to unlock or reset a user's computer, network, or application account password. The Operators are to follow all established policies, procedures, and verbal orders from immediate supervisor or lead operator. Support the Hospital's organizational culture for Service Excellence Standards and practices the Service Excellence Standards to all internal and external customers. Must be dependable and able to work in a team environment.

Requirements

• High School degree or equivalent.
• Prior experience as telephone or Contact Center operator preferred.
• Able to speak and write English fluently.
• Ability to perform multiple tasks at a time.
• Good interpersonal skills.
• Effective communication skills both verbal and written.
• Basic computer and keyboard skills.
• Demonstrates ability to understand process to reset and unlock user password accounts utilizing computer software.

Responsibilities

• Answer all internal and external telephone calls from the public and hospital staff.
• Route or page callers as per request.
• Unlock or reset user computer, network, or application account passwords as requested.
• Follow established policies, procedures, and verbal orders from immediate supervisor or lead operator.
• Support the Hospital's organizational culture for Service Excellence Standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED