Telephone Operator - Part Time - Evening

Hackensack Meridian Health • Neptune Township, NJ

92d • $18

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Telephone Operator answers phone calls, answering questions, routing and directing calls as appropriate. Operates paging line and code phone. Operates monitor and responds to fire and smoke alarms. Responds to all alarms and codes in a timely manner.

Requirements

• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Responsibilities

• Answers hospital incoming calls. Calls are answered within 3 rings.
• Demonstrates the ability to consistently determine through a brief screening which extension or departmental personnel to connect with caller.
• Uses proper questioning techniques for callers, visitors and patients to ensure information is accurate.
• Contacts hospital personnel as requested through paging system.
• Demonstrates knowledge of On-Call scheduling: Calls for physician's on-call are handled according to established procedure.
• Demonstrates proper record keeping and documentation.
• Familiar with Medical Center procedures and medical terminology to facilitate callers to appropriate location.
• Furnishes accurate information regarding patient location, visiting hours and organizational information.
• Keeps caller apprised as to the status of their call.
• Operates a data linked multi-position PBX console automated system.
• Provides directory information for both internal and external caller through computer system.
• Responds immediately to all emergencies and alarms.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid leave
• Tuition reimbursement
• Retirement benefits

What This Job Offers

• Number of Employees: 5,001-10,000 employees