Telephone Operator-Day/Evening Shift

University of Pittsburgh Medical Center • Harrisburg, PA

70d

About The Position

Join our team of Life Changers! UPMC is hiring a Full-Time, Telephone Operator (Rotating Schedule) to support the office in Harrisburg. This call center is busy as it receives a high volume of emergency calls daily. Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude. Ability to multi-task while answering phones is a must. This is a rotating schedule, and hours will be scheduled between 7:00am-11:00pm (Day/Evening). Schedule also includes every third weekend and every third holiday. Manager will discuss the schedule further during the interview. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Requirements

• High school graduate or equivalent.
• 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
• Must be able to work all shifts, 7 days a week.
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Nice To Haves

• Previous office, call center or multi-line phone experience.

Responsibilities

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested.
• Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

Benefits

• Excellent benefits
• Pleasant work environment
• Friendly team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees