Telephone Operator-Cardiology Associates of Greater Waterbury

Waterbury Hospital • Waterbury, CT

415d

About The Position

The Telephone Operator at Cardiology Associates of Greater Waterbury plays a crucial role in facilitating communication between patients and medical staff. This position involves managing incoming calls, relaying messages, and performing clerical tasks to ensure efficient operations within the hospital. The ideal candidate will be friendly, professional, and capable of handling a fast-paced environment while providing excellent customer service.

Requirements

• High school diploma or equivalent required.
• Minimum 1-3 years of office experience, preferably in a medical setting.
• Strong communication skills and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Courteously and efficiently answer all incoming calls, connecting callers to the correct extension.
• Take and relay messages accurately and in a timely manner.
• Respond promptly to emergency and urgent calls from patients, directing them to clinical staff as necessary.
• Perform telephone operator functions such as triaging, connecting, transferring calls, and setting up conference calls.
• Provide clear instructions on telephone procedures and report malfunctions to the appropriate parties.
• Offer a pleasant and helpful phone experience for all callers.
• Open and close the switchboard as scheduled.
• Manage the in-house paging system.
• Perform clerical duties as assigned to support departmental workflow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED