Telephone Operator 2

University of Toledo • Toledo, OH

114d

About The Position

Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission.

Requirements

• High school diploma or GED required.
• Understanding of medical terminology strongly preferred.
• Experience in handling aggravated callers professionally.
• Experience with MS Office Applications and Star.
• One course or three months experience in operating a switchboard or automated call distribution system required.
• Minimum typing speed of 32 WPM.
• Knowledge of commonly-used training concepts, practices, and procedures required.
• Ability to communicate effectively both verbally and in writing.
• Excellent public relations skills.
• Computer keyboard and data entry experience.

Nice To Haves

• Experience with Intellidesk or other call center software applications preferred.
• Flexibility to attend seminars and other educational training forums at other locations.

Responsibilities

• Provide assistance and information to consumers, business associates, patients, and hospital staff via telephone.
• Direct customers to internal and external resources.
• Resolve minor problems and questions to ensure customer satisfaction.
• Exhibit exemplary customer service and maintain a professional demeanor.
• Serve as an ambassador of the University of Toledo in the community.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED