Contact Center - Telephone Consultant
About The Position
Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just right for you! This role supports our members who call in to the 800 number. In the Contact Center, we're processing transactions, solving problems, providing information, and making product and service referrals to our members. Do you have what it takes to join our elite Team of Telephone Agents?! If this sounds interesting to you, below are a few more details. Delivers stellar telephone service and call resolution to members on a wide array of inquiries by servicing incoming calls and executing transactions within pre-defined service parameters. Serves as a trusted member advisor and advocate taking ownership of the call, using effective problem resolution techniques, and ensuring follow-through to satisfy the member at the point of contact. Handles calls from at least 3 queues gaining proficiency in credit card, online banking / mobile app, consumer loan, knowledge. Creates a positive, dazzling member service experience to both internal and external members by consistently exceeding their expectations in a courteous, knowledgeable, and professional manner.
Requirements
- A minimum of six months customer service experience is required.
- Call center experience including experience with credit unions, banks, or related financial institutions is preferred.
- A minimum of one year call center or financial institution experience is required.
- Experience with credit unions or banks is preferred
Responsibilities
- Delivers stellar telephone service and call resolution to members on a wide array of inquiries by servicing incoming calls and executing transactions within pre-defined service parameters.
- Serves as a trusted member advisor and advocate taking ownership of the call, using effective problem resolution techniques, and ensuring follow-through to satisfy the member at the point of contact.
- Handles calls from at least 3 queues gaining proficiency in credit card, online banking / mobile app, consumer loan, knowledge.
- Creates a positive, dazzling member service experience to both internal and external members by consistently exceeding their expectations in a courteous, knowledgeable, and professional manner.
Benefits
- One of San Diego and the nation's Top Workplaces three years running!
- Great team and company culture!
- You can’t beat a role in sunny San Diego!
- 18 days of PTO in your first year plus 12 holidays a year!
- 6% - 8% 401(k) match
- Full benefits package including medical, dental, vision, life insurance, etc.
- Base Pay/Salary: $22.00 - $27.00 an hour, plus incentives!
- Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
