Teleperformance | Supervisor | El Paso, Texas

Teleperformance • El Paso, TX

129d

About The Position

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. You will become a key contributor in making that happen.

Requirements

• High school diploma or GED required.
• Excellent attendance history is required.
• Must be flexible to work all open shifts.
• Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others.
• Solid organizational, administrative, leadership and time management skills.
• Ability to demonstrate personal ownership of tasks and follow through to obtain desired results.
• Must have a keen sense of attention to detail.
• Skilled in determining why and how tasks should be attempted and their effective completion.
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
• Excellent written and verbal communication skills.
• Open Availability.

Nice To Haves

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Responsibilities

• Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics.
• 80% of your day will consist of coaching and educating agents on how to improve their performance.
• Create an environment focusing on fun, enthusiasm and accountability.
• Take initiative and show leadership by creating performance improvement plans.
• Administer coaching and disciplinary action when appropriate.
• Handle both internal and client led performance discussions.
• Perform other related duties and assignments as required and as assigned by supervisor or other management.
• Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately.
• Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: High school or GED