Telehealth Triage Nurse - RN

Parkview Health • Fort Wayne, IN

264d

About The Position

This position is eligible for a $5,000 sign-on bonus. Once fully trained (6 months to 1 year), there is an option to work remotely. The purpose of this role is to triage or manage symptom-based encounters with patients over the phone or video, utilizing evidence-based triage protocols. The Triage Nurse decreases unnecessary visits to physicians, APP's, and the emergency room while providing information for self-care. The role requires excellent communication and information-gathering skills to determine the best course of action for the patient with appropriate disposition. The Triage Nurse deals with a wide spectrum of patients, from healthy individuals to those who are acutely and chronically ill. The telehealth triage nursing process is based on the six-step nursing process: nursing assessment, diagnosis, goal/outcome identification, planning, implementation, and evaluation. Common interventions include identifying and clarifying patient needs, conducting health education, promoting patient advocacy and self-efficacy, and assisting patients in navigating the healthcare system.

Requirements

• Must be a graduate of a School of Nursing, BSN preferred.
• Must complete general orientation.
• Must have a current, active RN license and currently hold a compact license or apply for the Nurse Licensure Compact as a part of the hiring process.
• Minimum of five years' experience as a registered nurse.
• Previous emergency department or telephone triage experience is desired for this role.
• Experience in use of computers - hardware and software, and use of an electronic medical record.

Nice To Haves

• Critical thinking skills.
• Ability to determine the problem or patient need through conversation with a patient.
• Superior verbal communication skills.
• Ability to communicate in a clear, concise, courteous and professional manner.
• Exhibit quality vocal skills through speech rate, volume, enunciation and pronunciation.
• Strong assessment skills and excellent clinical judgement.
• Crisis intervention skills.
• Ability to remain calm in high-stress situations.
• Teaching ability.
• Typing and computer ability to keep track of information gathered during the telephone conversation.
• Ability to type 40 wpm with 98% accuracy.
• Demonstrates the ability to work independently and learn applications relevant to the position.
• Strong organizational skills and attention to detail.
• Ability to successfully function in a fast-paced, service-oriented environment.

Responsibilities

• Accepts telephone calls from patients with varying levels of acuity and types of medical concerns.
• Promotes clear and coherent verbal communication following an appropriate line of questioning.
• Utilizes the electronic medical record to access and review patient records, step through triage protocols to review possible conditions, relatable signs and symptoms, and evidence-based treatments.
• Facilitates next steps which could include scheduling a clinic appointment.
• Provides clear health information, assistance with medication refills as needed, thorough patient education, and recommendations for over-the-counter medications as appropriate.
• Evaluates the significance of the patient's concern, determining if emergency care is needed, if a medical appointment should be made, or if the concern should be reported to the appropriate physician.
• Works for first call resolution of patient's concern or need as appropriate.
• Completes Transitional Care Management telephone encounters for post-hospital patients.
• Functions independently in a fast-paced environment.

Benefits

• $5,000 sign-on bonus
• Option to work remotely after training

What This Job Offers

• Industry: Hospitals
• Education Level: Bachelor's degree