Telehealth Triage Nurse - RN

DeKalb Health-posted 3 months ago
Mid Level
Fort Wayne, IN
Hospitals
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

This position is responsible for triaging or managing symptom-based encounters with patients over the phone or video, utilizing evidence-based triage protocols. The role aims to decrease unnecessary visits to physicians, APP's, and the emergency room while providing information for self-care. The Triage Nurse uses excellent communication and information-gathering skills to determine the best course of action for the patient, dealing with a wide spectrum of cases from healthy patients to those who are acutely or chronically ill. The telehealth triage nursing process is based on the six-step nursing process: nursing assessment, diagnosis, goal/outcome identification, planning, implementation, and evaluation. Common interventions include identifying patient needs, conducting health education, promoting patient advocacy, and assisting patients in navigating the healthcare system.

  • Accepts telephone calls from patients with varying levels of acuity and types of medical concerns.
  • Promotes clear and coherent verbal communication following an appropriate line of questioning.
  • Utilizes the electronic medical record to access and review patient records and triage protocols.
  • Provides clear health information and assistance with medication refills as needed.
  • Conducts thorough patient education and recommends over-the-counter medications as appropriate.
  • Evaluates the significance of the patient's concern and determines the need for emergency care or medical appointments.
  • Completes Transitional Care Management telephone encounters for post-hospital patients.
  • Functions independently in a fast-paced environment.
  • Must be a graduate of a School of Nursing, BSN preferred.
  • Must have a current, active RN license and hold a compact license or apply for the Nurse Licensure Compact.
  • Minimum of five years' experience as a registered nurse.
  • Previous emergency department or telephone triage experience is desired.
  • Experience in use of computers and electronic medical records.
  • Critical thinking skills.
  • Ability to determine the problem or patient need through conversation.
  • Superior verbal communication skills.
  • Strong assessment skills and excellent clinical judgement.
  • Crisis intervention skills.
  • Teaching ability.
  • Strong organizational skills and attention to detail.
  • $5,000 sign-on bonus
  • Option to be remote after 6 months to 1 year of training.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service