Telehealth Specialist

iCare Health Solutions Enterprise•West Palm Beach, FL

5d•$17 - $19

About The Position

For patients with Telehealth appointments, Telehealth Specialists will be required to assist patients through the check-in process for the remote eye exam. Essential Functions Conduct pre-testing and specialized testing for tele-optometric exams utilizing the following equipment: Pre-testing I– preliminary case history, including current Medical History and Ocular Health Pre-testing II – Autorefraction, Lensometry, tonometry, and topography Special testing – visual fields, fundus photography, video slit lamp photography, Optos image scan Wipe down all instruments in front of the patient prior to the exam Complete patient registration, gathering and submitting pertinent patient information, including Medical History and Ocular Health data Maintain Patient Readiness through Appt. Confirmation, intake, and MVC tool Ensure OD lens recommendation happens at all exams; Transfer patient and Lens Recommendation to a retail associate Transmit results from all pre-test instruments to secure the server Initiate Remote Optical Assistant and Remote Doctor video conferencing Assist Remote Doctor and Remote Optical Assistant with refraction equipment placement and interacting with patients during Refraction Print prescriptions, escort patients to the sales floor, and Transition patients for eyewear and contact lens purchase Retrieve patient records to ensure complete information is on file before the appointment date Ensure efficient patient flow by effectively communicating with team members and providers Computer System & Equipment Operation – accurate data entry, accurate Pre-testing operation, and maintenance of devices Perform opening and close-out procedures according to the Telemedicine equipment operational standards Participate in Telemedicine Specialized training of all responsibilities as assigned Adhere to privacy and confidential and proprietary company policies and procedures (i.e., HIPAA) Diligently maintain the cleanliness of all equipment, workstations, and the overall facility on a daily base When not functioning as the Telehealth Specialist, the associate will assume the Retail roles and responsibilities

Requirements

1 year of work experience in Retail, Sales, or Customer/Patient Service
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or associates of the organization
Ability to apply concepts of basic math
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations

Nice To Haves

Medical Pre-testing Equipment experience

Responsibilities

Assist patients through the check-in process for the remote eye exam
Conduct pre-testing and specialized testing for tele-optometric exams
Complete patient registration, gathering and submitting pertinent patient information
Maintain Patient Readiness through Appt. Confirmation, intake, and MVC tool
Ensure OD lens recommendation happens at all exams
Transmit results from all pre-test instruments to secure the server
Initiate Remote Optical Assistant and Remote Doctor video conferencing
Assist Remote Doctor and Remote Optical Assistant with refraction equipment placement and interacting with patients during Refraction
Print prescriptions, escort patients to the sales floor, and Transition patients for eyewear and contact lens purchase
Retrieve patient records to ensure complete information is on file before the appointment date
Ensure efficient patient flow by effectively communicating with team members and providers
Perform opening and close-out procedures according to the Telemedicine equipment operational standards
Participate in Telemedicine Specialized training of all responsibilities as assigned
Adhere to privacy and confidential and proprietary company policies and procedures (i.e., HIPAA)
Maintain the cleanliness of all equipment, workstations, and the overall facility
Assume Retail roles and responsibilities when not functioning as the Telehealth Specialist