TELEHEALTH REGISTERED NURSE

HHC • IN

87d

About The Position

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis. The TeleHealth Registered Nurse upholds the essential function(s) of directing and maintaining the efficient workflow of all Connections’ triage nurse operations. These functions include, but are not limited to, assessing needs and clinical options of patients, facilitating referrals to various primary care providers, specialists, healthcare facilities, or community resources, and performing a variety of operational, clerical, and patient focused service duties. This position independently functions as a practitioner while providing clinical assessments. This position demonstrates problem solving, decision-making, and critical thinking skills. This position is patient and employee facing within the Eskenazi Health system and the role requires that the TeleHealth Registered Nurse always maintain positive customer and employee interactions. This position reports to the Connections’ Integrated Care Supervisor, RN.

Requirements

• Minimum 4 years clinical nursing experience.
• Must be proficient in computer use.
• Active Indiana Registered Nurse license.

Nice To Haves

• Effective communication skills, knowledge of disease processes, and normal growth and development for all age groups.
• Strong listening skills to identify the level of comprehension and the verbal clues that patient is giving regarding pain, anxiety and fear.
• Critical thinking skills plus the ability to handle stressful situations, and the capacity to function independently.
• Varied clinical experience.
• Ability to document meticulously; detail-oriented.
• Ability to determine the severity of the caller’s complaint using a series of algorithms.
• Ability to prioritize job functions so that the most critical issues are handled first.
• Ability to multitask.
• Good communication skills when dealing with superiors and physicians.
• Good technical and typing skills.

Responsibilities

• Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County.
• Models Eskenazi Health values.
• Triages and documents incoming calls from patients.
• Assesses needs and clinical options, and facilitates referrals to various primary care providers, specialists, healthcare facilities and community resources.
• Independently functions as a practitioner while providing total assessments.
• Demonstrates problem solving, decision making and critical thinking skills.
• Initiates actions to ensure continuity and effectiveness of patient care.
• Performs the role of Charge Nurse, and Supervisory Nurse.
• Establishes and reviews priority order for his/her own activities and others under his/her supervision, in addition to all call center activities.
• Recognizes and intervenes appropriately in situations that place callers/patients/families at risk; provides rationale/explanation for care advice given.
• Ensures telephone triage nursing practice is regulatory compliant.
• Demonstrates understanding of pharmacology.
• Advocates and maintains patient/individual rights.
• Alters activities/behavior to ensure adequate age-appropriate care to patients served.
• Recommends the suggested medical follow-up and provides health information to educate the patient/caller in his/her healthcare.
• Schedules patient appointments in EPIC system.
• Utilizes interpersonal communication strategies/skills to achieve desired outcome with patients/families and others.
• Responds to others in a positive, constructive, timely and courteous manner.
• Functions effectively as a team member and responds to change in a constructive manner.
• Responsible for self-learning and supports learning experience for others.
• Assists in answering incoming calls.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees