Telehealth Registered Nurse (Bilingual)

Medcor • Greenville, SC

105d • $30

About The Position

Medcor is looking to hire a full-time bilingual Spanish-speaking Registered Nurse for our remote 24/7 Occupational Health triage call center! The hours for this position include 8-hour or 10-hour shifts between the hours of 5pm and 5am CST. By joining our nursing team, you will be helping thousands of employers better manage their workplace injuries and improve the quality of healthcare for their employees. Nurses who are successful in this position must be able to talk on the phone for long periods while typing and navigating through various software applications simultaneously. Our nurses must be able to visualize an injury while on the phone and clarify details about the injury while following our propriety algorithms to guide the triage of the injured worker.

Requirements

• Be bilingual, fluent in both the English and Spanish language
• Have a valid RN license and current BLS (CPR) certification
• Be able to handle a high volume of consecutive calls
• Have strong technological skills as well as a typing speed of at least 30 WPM
• Work a major U.S. holiday rotation
• Work every other weekend
• Have effective written, verbal, and interpersonal communication skills
• Be able to talk and/or hear
• Be able to work on a computer for long periods
• Have a private space in your home with 4 walls and a door for patient privacy
• Have access to high-speed internet (no satellite) within your primary residence
• Be able to receive and apply feedback

Nice To Haves

• You have call center experience
• You have occupational health experience

Responsibilities

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
• Document each call efficiently and accurately
• Monitor and track individual as well as call center goals, productivity metrics, and statistics
• Reflect all shift activities using the phone system and be responsible for personal schedule adherence
• Provide superior customer service to Medcor's clients and employees
• Complete accurate assessment of symptoms and/or concerns utilizing Medcor's Triage Algorithms
• Follow HIPAA Compliance Policies

Benefits

• Paid time off
• Health and dental insurance
• 401K with match
• Education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree