Telehealth Outreach Agent

CenterWell

2d • Remote

About The Position

Become a part of our caring community and help us put health first The Telehealth Outreach Agent is responsible for engaging patients to understand their needs, addressing concerns, and encourage participation in the virtual health programs and services provided by CWMG. This role requires exceptional communication skills, empathy, and a deep understanding of patient motivations. The ideal candidate will possess the ability to build rapport, navigate objections ethically, and demonstrate patience and resilience throughout the persuasion process.

Requirements

• At least 2 years of experience in patient engagement, healthcare outreach, or a related field
• Excellent verbal and written communication skills
• Demonstrated ability to manage challenging conversations with empathy and professionalism
• Proven track record of building relationships and influencing others while ensuring compliance
• Ability to adapt to evolving priorities and patient needs
• Strong commitment to ethical standards and regulatory compliance
• Candidates must be proficient in electronic health record (EHR) systems and customer relationship management (CRM) platforms for accurate documentation and patient engagement tracking.
• Familiarity with telehealth platforms, secure messaging, and office productivity tools such as Microsoft Office Suite are required.
• The ability to quickly learn and utilize new technologies relevant to patient outreach and compliance is essential.
• Applicants must consistently maintain data privacy and comply with HIPAA and organizational security protocols when managing sensitive patient information.
• Candidates should demonstrate strong active listening and effective communication skills to understand and address patient needs.
• The role requires empathy, professionalism in objection handling, and the ability to build trusting relationships with patients.
• Comprehensive knowledge of relevant programs and services is essential, along with adaptability in communication styles to suit individual preferences.
• Successful candidates will possess problem-solving abilities, persistence in follow-up, patience during interactions, and practice ethical persuasion while honoring patient autonomy and compliance standards.

Responsibilities

• Actively listen to patients to understand their needs, concerns, and barriers
• Clearly communicating programs and service benefits to effectively educate and influence patient decisions.
• Demonstrate empathy and understanding in patient interactions
• Professionally handle objections, providing accurate information to address concerns and promote program participation.
• Build and maintain trusting relationships to support ongoing patient engagement
• Maintain comprehensive knowledge of products, services, and compliance requirements
• Adapt communication style to suit individual patient preferences
• Identify and address barriers using effective problem-solving skills to facilitate patient conversion and retention.
• Persistently and professionally follow up with patients as needed
• Exhibit patience and resilience when faced with challenges or resistance
• Use your skills to make an impact

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed