Telehealth Nurse - Access Center - Boynton Beach, Florida (Hybrid/On-Site)

NYU Langone Health • Boynton Beach, FL

1d • Hybrid

About The Position

We have an exciting opportunity to join our team as a Telehealth Nurse - Access Center - Boynton Beach, Florida.

In this role, the successful candidate carries out remote patient care responsibilities with emphasis on decision-making. Provides competent, safe and compassionate care based on established NYUHC Patient Care and Nursing Standards and program policies. As a member of the interdisciplinary healthcare team, collaborates with the provider and local site to implement a comprehensive patient-centered plan of care to achieve expected outcomes; utilizes principles of assignment and delegation consistent with the NY State Nurse Practice Act.

Requirements

• Bachelor of Science in Nursing
• 3-5 years of clinical experience, preferably in an ambulatory office setting or emergency department, including telephone triage and patient education
• Must obtain unrestricted Registered Professional Nursing license in New York and Florida State upon hire
• Comfortable with providing patient education related to chronic conditions such as but not limited to diabetes, hypertension, asthma, COPD and heart failure,
• Ability to demonstrate critical thinking and independent thinking
• Ability to ask open ended questions, identify significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary
• Excellent communication skills written, interpersonal and the ability to communicate effectively via telephone and electronically
• Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic
• Excellent customer service skills
• Registered Nurse Lic- Florida
• Registered Nurse License-NYS

Nice To Haves

• Bilingual: Spanish or Russian/Greek
• Telephonic care management experience

Responsibilities

• Participate in regular debrief meetings with local sites to identify issues or opportunities for improvement
• Review physicians messages received from patients though the electronic medical record as per accepted policy and procedure
• Assess messages for urgent situations or needs, and contact patient telephonically for further evaluation and referral to the local site or emergency/urgent care services as appropriate
• Determine proper handling or routing of non-urgent messages based on established guidelines or in accordance with sound judgement
• Communicate effectively with local site pool, staff or provider via telephone or electronic message as appropriate
• Assist providers in contacting patients regarding test results as per provider instruction
• Provide telephonic patient education regarding results and understanding condition management as per provider instruction and nursing scope of practice
• Document provider and patient interactions accurately and in a timely manner using the electronic medical record systems per policy and accepted nursing standards

Benefits

• NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
• At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package.
• Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement.
• The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support.
• Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.
• The benefits and wellness package is designed to allow you to focus on what truly matters.
• Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees