Telefunding & Telesales Representative

Handel and Haydn Society•Boston, MA

1d•$15 - $18•Remote

About The Position

This position supports H+H's outreach and calling campaigns by engaging directly with audience members and supporters by phone. Depending on the season, the role includes fundraising, subscription sales, and occasional box office support. Paid training is provided, and representatives work as part of a collaborative, supportive team.

Requirements

Knowledge of and appreciation for Baroque and Classical music
Familiarity with the performing arts , particularly in Boston
Comfort speaking with people on the telephone and engaging in thoughtful conversation
Strong overall computer skills, including comfort using web-based applications and Google Workspace
Reliable internet connection and ability to work independently in a remote environment

Nice To Haves

Experience in sales, fundraising, and/or customer service is preferred.
Experience with Customer Relationship Management (CRM) software , preferably Tessitura
Candidates who are comfortable on the phone and enjoy speaking about music are encouraged to apply, even if they have not previously worked in fundraising or sales.

Responsibilities

Conducting outbound calls for subscription sales during the telesales campaign (typically April/May through November)
Conducting outbound calls for fundraising during the telefunding campaign (typically November through March/April)
Occasionally providing box office support, answering incoming patron calls as needed; box office hours vary by concert schedule and may be included in or added to campaign hours
Speaking knowledgeably and comfortably about H+H's concerts, programs, and audience benefits
Using web-based calling tools and CRM software to document patron interactions accurately
Participating in team meetings and collaborating with fellow callers and H+H staff