Teledate Rep - Part Time - Bilingual

ADP • El Paso, TX

11d

About The Position

ADP is hiring a Part Time Teledata Representative I.

Are you ready to join a company offering career advancement opportunities
throughout your career journey?
If so, this may be the opportunity you've been searching for. Read on and
decide for yourself.

In this role, you will serve as ADP's front-line processing clients' payroll,
including issue resolution, answering questions, and more. You carry the weight
of ADP's service reputation and client satisfaction. The nature of what you do
every day will not change - your #1 goal is to help small business clients who
have between 1- 49 employees. Still, every day will be different because the
questions you receive will vary. You will answer inbound calls from clients and
enter hours, earnings, and basic employee into ADP's payroll processing system.
To thrive in this role, you have a way with clients that builds rapport,
establishes trust, and shines with professionalism. Over the phone, your
communication style is clear and easy for our clients to understand and take
action on. As a result, your client satisfaction scores make you proud. Pace
should not scare you. We also have a healthy dose of fun. Not only can you find
a career here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology,
offering the latest AI and machine learning-enhanced payroll, tax, human
resources, benefits, and much more. We believe our people make all the
difference in cultivating an inclusive, down-to-earth culture that welcomes
ideas, encourages innovation, and values belonging. We've received recognition
as a global Best Places to Work and a recipient of many prestigious awards for
diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best
CEO and company for women, LGBTQ+, multicultural talent, and more. As part of
our deep DEI commitment, our CEO has joined the OneTen coalition to create one
million jobs for Black Americans within ten years. Learn more about DEI at ADP
on our YouTube channel: http://adp.careers/DEI_Videos
[http://adp.careers/DEI_Videos]

Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
https://adp.careers/Client_Services_Videos
What you can expect on a typical day:

You will help our clients manage their business using our solutions, which
include processing payroll and answering questions regarding payroll
procedures, taxes, login issues and teaching our clients how to navigate our
payroll system. Support might also involve partnering with multiple business
units and teams for troubleshooting and delivering a seamless client
experience.
You will continually upgrade your knowledge and skills on payroll, including
federal and state compliance, standard operating procedures, administrative
practices, other products, and desktop support tools to develop and maintain
your ability to support our clients.
You adhere to a daily schedule and organize yourself to deal with a high
volume of inbound calls. Daily phone time may increase during peak seasons,
like at the close of the year.

Requirements

• At least one year of experience in a customer service environment
• You can work overtime hours during peak seasons.
• You can demonstrate a positive attitude and have strong non-verbal and verbal communication
• You can multitask navigating through different platforms while talking to our clients on the phone.
• Billingual (English/Spanish)

Nice To Haves

• A college degree is great but not required.
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Responsibilities

• You will help our clients manage their business using our solutions, which include processing payroll and answering questions regarding payroll procedures, taxes, login issues and teaching our clients how to navigate our payroll system.
• Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees