Telecrisis Placement Specialist

Ihc Health Services • Murray, UT

242d • $18 - $26

About The Position

The Patient Placement Specialist serves as the first point of contact for the Patient Placement department. This role works closely with the House Supervisor and Patient Flow Nurse to facilitate patient flow and maintain efficient throughput within the hospital. This is a non-clinical position that has options for remote work based on business needs.

Requirements

• Demonstrated experience working in customer service.
• Demonstrated experience in the medical field.
• Demonstrated strong communication, customer service and organizational skills.
• Demonstrated ability to set priorities and problem solve, independently.
• Demonstrated ability to handle stressful situations with resolute demeanor.
• Demonstrated ability to function well in a team environment.
• Demonstrated motivated and self-directed.

Nice To Haves

• Medical terminology background.

Responsibilities

• Serves as the primary contact for all bed requests from all portals of entry.
• Communicates complex clinical knowledge regarding admission status and bed availability with facilities, physicians, nurses and other clinical personnel in an appropriate and timely manner.
• Makes appropriate bed assignments in Teletracking for all routine bed requests using the patient placement matrix.
• Prioritizes bed assignments based on urgency of request.
• Monitors Teletracking for bed requests, bed availability, and anticipated and confirmed discharges.
• Monitors lengthy or outstanding inpatient bed requests to cancel or update admission requests.
• Answers phone calls and communicates and/or escalates complicated placements and phone calls to the Patient Flow nurse.
• Works with the Patient Flow nurse to process direct admissions and out of network admits.
• Reviews Emergency department volume and surgery schedule to track patient status changes and estimated arrivals.
• Learns new systems and multi-tasks in difficult situations.

Benefits

• Comprehensive benefits package covering a wide range of programs to foster a sustainable culture of wellness.
• Tuition coverage paid directly to the academic institution through the PEAK program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: No Education Listed