Police - Telecommunicator 1/30

Katy ISD•Katy, TX

3d•Onsite

About The Position

Under direct supervision during training period, and under limited supervision thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support. This position works in the Communications Center which is responsible for providing services 24 hours per day, seven days per week.

Requirements

College hours, high school diploma or GED
Telecommunicator license from the TCOLE or able to obtain within the first year of employment
Complete a TCOLE recognized TLETS/NLETS and TCIC/NCIC Basic Procedures Course within the first six months of employment
Proficient in operating multi-channel two-way radio equipment and multi-line telephone systems
Ability to remain calm in dealing with the public, able to gain information and make appropriate decisions
Ability to work days, evenings and night shifts, with varied days off

Nice To Haves

Bilingual (preferred)

Responsibilities

Operate all communications center equipment to include radios, emergency and non-emergency telephone systems, computer aided dispatch system, alarm receiving system, video monitoring equipment, teletype device for the deaf, and additional equipment is added to the center.
Effectively receive and dispatch with accuracy all calls for service to the proper units and locations.
Operate various computer software programs to provide prompt and accurate information.
Maintain accurate records concerning status of police and other emergency responders.
Monitor and dispatch all alarms received via alarm systems receivers to appropriate agency/personnel at the required level.
Receive and transmit any information called for by emergency response personnel with speed and accuracy.
Assist persons at the public reception window.
Maintain strict radio discipline and comply with all department directives in the use of communication devices/systems.
Immediately and properly record all data and maintain correspondence (radio, telephone, walk-in) logs.
Maintain personal uniform and appearance to meet appearance standards specified by department, policy, regulation and directive.
Assist with record and file maintenance as appropriate.
Perform all other duties related to the position as specified by appropriate authority.