TELECOMMUNICATOR - multiple positions

Durham County•Durham, NC

35d

About The Position

The Durham County Sheriff’s Office is seeking qualified candidates for Telecommunicator positions. The purpose of this job is to perform responsible work (on an assigned shift) dispatching emergency vehicles, equipment and personnel in response to emergency and non-emergency situations. This position works under close supervision according to set procedures.

Requirements

General knowledge of the methods of operating communication systems.
General knowledge of radio and data terminal procedures.
Thorough knowledge of the geography of the County and location of important buildings.
Ability to type at a reasonable rate of speed.
Ability to communicate effectively.
Ability to interact professionally with the public under difficult and stressful conditions.
Ability to operate all communication consoles.
Must be a US citizen, 18 years of age and a high school graduate or equivalent.
Must successfully complete the North Carolina Justice Academy Telecommunicator Certification Course within one (1) year of hire.
Must be able to work a rotating shift schedule that includes nights, weekends, and holidays all year round.

Nice To Haves

Completion of the basic Telecommunicator Certificate Course.

Responsibilities

Receives emergency calls, determines location and nature of emergency and dispatches appropriate personnel and equipment.
Enters data into a computer aided dispatch (CAD) system.
Receives complaints and requests for service in person or by phone.
Receives and transmits messages by radio and maintains radio log.
Operates computer PIN terminal to transmit and receive data.
Enters and modifies data stored in the national and state computer database.
Takes telephone calls, provides information, data and advice to the public.
Performs related work as assigned.