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The Telecommunicator Support Specialist at the City of Tucson's Public Safety and Communications Department is responsible for managing incoming 3-1-1 non-emergency calls and providing customer service to both city employees and the public. This role involves gathering information to create requests for various city departments, ensuring high levels of customer satisfaction, and facilitating efficient service delivery. The position requires effective communication and collaboration with different city departments and is supervised by the Public Safety Communications Supervisor.