Telecommunicator, Mobile

WakeMed Health & Hospitals • Raleigh, NC

83d

About The Position

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for patient transport based on patient acuity. Evaluates and prioritizes calls for service and dispatch the appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates Mobile Critical Care Services units. Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the field units, and processes field requests as they are received. Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned.

Requirements

• High School Diploma or Equivalent Required.
• Associate's Degree in a Related Field Preferred.
• No Experience Required.

Responsibilities

• Receive and dispatch 9-1-1 and non-emergency requests for patient transport.
• Evaluate and prioritize calls for service.
• Dispatch appropriate personnel and equipment based on patient acuity.
• Monitor and update Mobile Critical Care Services units using a CAD system.
• Monitor several frequencies using the RCS 800 Mhz radio system.
• Transmit vital response information to field units.
• Process field requests as they are received.
• Maintain situational awareness for weather and other incidents.
• Keep field units and management informed of noteworthy activity.
• Maintain and update reference logs in the Communications Center.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees