Telecommunicator I

City Of Reading•Reading, PA

5h•$26

About The Position

The Telecommunicator I is responsible for answering emergency and non-emergency calls and monitoring various systems. Typical duties may include but not limited to: Handling emergency/non-emergency calls and additional requests for police service. Successfully operate various systems, software, and radio console equipment. Apply policies, procedures, and guidelines relating to emergency/non-emergency situations. Ability to exercise sound judgment and stay calm under stressful situations in order to provide prompt responses to emergency situations. Ability to lead, provide direction, and assist other department personnel in various situations when needed. Work closely with other police divisions or agencies to ensure information is communicated efficiently. Complete department training, testing and required certifications. Ability to work mandatory overtime in order to maintain minimum manning with as little as one hour notice. Work schedules are set based upon the department needs and seniority. Must be able to work nights, weekends, holidays, and overtime. Maintain security clearances in order to access Criminal Justice Information Systems (CJIS). Maintain confidentiality at all times. Uphold a professional work environment. Perform other duties as assigned.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Successfully pass a thorough background investigation, drug screening and maintain a clear criminal background.
No FELONY or MISDEMEANOR.
Ability to type 35 wpm with accuracy.
Pass the pre-hire Critical assessment test; scoring at least 85% or higher.

Responsibilities

Handling emergency/non-emergency calls and additional requests for police service.
Successfully operate various systems, software, and radio console equipment.
Apply policies, procedures, and guidelines relating to emergency/non-emergency situations.
Ability to exercise sound judgment and stay calm under stressful situations in order to provide prompt responses to emergency situations.
Ability to lead, provide direction, and assist other department personnel in various situations when needed.
Work closely with other police divisions or agencies to ensure information is communicated efficiently.
Complete department training, testing and required certifications.
Ability to work mandatory overtime in order to maintain minimum manning with as little as one hour notice.
Work schedules are set based upon the department needs and seniority.
Must be able to work nights, weekends, holidays, and overtime.
Maintain security clearances in order to access Criminal Justice Information Systems (CJIS).
Maintain confidentiality at all times.
Uphold a professional work environment.
Perform other duties as assigned.