Telecommunicator - Communications Division

Lake County, FL • Tavares, FL

105d

About The Position

The essential function of the position within the organization is to perform duties to respond in all call-taker or tactical radio workstations. Answers and responds to emergency and non-emergency calls to the Emergency Dispatch Center; enters data into database and transmit incidents for dispatching or other action; dispatches emergency response teams including medical and fire responders. The position works under general supervision working within the limits of standard or accepted practice.

Requirements

• High school graduate or equivalent.
• Ability to type at least 35 words per minute.
• Skill in typing/keyboarding and in using 10 key keypad.
• Ability to operate the telecommunications phone and two-way radio systems.
• Ability to use TTY/TDD system.
• Ability to use EMD/EFD system.
• Ability to use CAD system.
• Ability to communicate effectively verbally and in writing.
• Ability to transcribe verbal information and provide verbal instructions by telephone and radio.
• Ability to deal calmly and tactfully with callers.
• Ability to read a map and locate vehicles and locations on the map.

Responsibilities

• Answer and respond to emergency and non-emergency calls to the Emergency Dispatch Center.
• Enter data into the database and transmit incidents for dispatching or other action.
• Dispatch emergency response teams including medical and fire responders.
• Assist with emergency support functions in the event of declared emergency and/or any other emergency duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED