Telecommunications/VoIP Engineer IV

Fred Hutchinson Cancer Center • Seattle, WA

394d • $118,560 - $187,387

About The Position

The Voice over IP Engineer IV at Fred Hutchinson Cancer Center is responsible for providing expert-level engineering, architecture, design, implementation, operations, management, and technical leadership of complex voice over IP systems. This role is crucial for maintaining business-critical communications and network-based voice product systems, ensuring optimal performance and reliability of voice systems within the organization.

Requirements

• Bachelor's degree in computer science, engineering, information systems, or related field, or equivalent combination of education and experience.
• Minimum seven (7) years' experience in Voice Operations and/or Voice Engineering.
• Minimum five (5) years of experience in information technology administration or engineering, with three (3) years in VoIP, telecommunications, or networking.
• Minimum three (3) years of experience directly managing IT telecommunication or infrastructure engineering and operational resources.
• Minimum three (3) years of experience in leading teams and projects.

Nice To Haves

• Experience in architecting, implementing, and configuring complex Cisco IPT solutions with Cisco Unified Call Manager (CUCM) clusters.
• Knowledge of Cisco Emergency Responder (CER) & Cisco Unified Contact Center Express (UCCX).
• Knowledge of Cisco network infrastructure, LAN/WAN circuits; QoS.
• Additional Cisco Certifications such as CCIE, CCSA, CCNP, CCDP, CCIP.

Responsibilities

• Develop and maintain business-critical communications and network-based voice product systems.
• Plan, design, and implement scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VoIP).
• Monitor and manage performance of enterprise platforms.
• Oversee and troubleshoot voice issues, coordinating installation efforts with vendors and internal teams.
• Develop solutions that align with Fred Hutch's voice network requirements, identifying cost-effective implementation and long-term support strategies.
• Provide Tier 2 support for internal voice and data communication systems.
• Comply with departmental processes such as incident management, change management, and problem management.
• Monitor and report on voice systems usage, availability, and performance.
• Lead telephony system evaluations and collaborate with IT staff and end users.
• Follow VoIP engineering best practices and adhere to existing policies and procedures.
• Design rack and cabinet equipment layout for server rooms and telecommunications rooms.
• Report, manage, and troubleshoot issues with vendor tech-support staff.
• Perform advanced-to-expert level configuration, troubleshooting, and problem mitigation on all voice equipment.
• Work effectively with vendors, contractors, and staff to coordinate system installations and provide quality assurance oversight.
• Identify and maintain tools/applications for network monitoring, control, and reporting.
• Lead short and long-range capacity planning for voice and data network systems.
• Track telecommunication equipment software/firmware levels and lead upgrade efforts.
• Evaluate functionality/feature sets needed for telecommunications and select appropriate hardware/software.
• Utilize project planning and management skills to lead large projects.
• Perform in-depth telecommunications analysis and provide evaluation and direction.
• Provide advanced telecommunications/VoIP designs, including diagrams and documentation.
• Guide, mentor, and train lower-level staff.
• Perform 24/7 on-call support on a rotating basis and after-hours/weekend work for planned maintenance.

Benefits

• Medical/Vision insurance
• Dental insurance
• Flexible spending accounts
• Life insurance
• Disability insurance
• Retirement plans
• Family life support
• Employee assistance program
• Onsite health clinic
• Tuition reimbursement
• Paid vacation (12-22 days per year)
• Paid sick leave (12-25 days per year)
• Paid holidays (13 days per year)
• Paid parental leave (up to 4 weeks)
• Partially paid sabbatical leave (up to 6 months)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree