Telecommunications Technician Level 3

CACI International • Suitland, MD

6d

About The Position

CACI is seeking a skilled and experienced Telecommunications Technician (Level 3) to join our dynamic team to support a DoD client in Suitland, MD. The ideal candidate will have extensive experience with Nortel and Cisco CUCM, strong networking skills, and the ability to work in high-visibility, customer-facing environments. This role requires a solid understanding of VoIP technologies, basic networking, and Bix cable termination skills. The technician will be responsible for configuring, maintaining, and troubleshooting telecommunications systems to ensure optimal performance.

Requirements

• High School Diploma or GED required.
• 5-7 years of comprehensive experience with Nortel and Cisco CUCM.
• Comfortable working in high-visibility and customer-facing environments.
• Strong communications skills.
• Proficient in Microsoft Office applications (Word, PowerPoint, Excel, Access, and Outlook).
• Nortel / Avaya Certification required.
• Security+ Certified.
• TS/SCI Clearance

Nice To Haves

• Experience with classified and unclassified Internet (IP) preferred.

Responsibilities

• System Configuration and Maintenance: Configure and maintain Nortel/Avaya and Cisco VOIP phones.
• Perform on-the-job training (OJT) for VoIP technicians as needed.
• Ensure all telecommunications systems are functioning correctly and efficiently.
• Network and Cable Management: Possess a solid understanding of basic networking principles.
• Perform Bix cable termination and other cabling tasks as required.
• Troubleshoot and resolve network-related issues.
• Customer Support: Provide high-level technical support in customer-facing environments.
• Ensure excellent communication with clients to understand their needs and provide appropriate solutions.
• Documentation and Reporting: Maintain accurate documentation of all configurations, changes, and troubleshooting steps.
• Generate reports as needed for management and compliance purposes.
• Security and Compliance: Adhere to all security protocols and procedures associated with TS/SCI clearance.
• Ensure all telecommunications activities comply with organizational and government regulations.

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees