Telecommunications Technician - TS/SCI /w Poly
About The Position
Enterprise Management Center / Global Enterprise Management (EMC/GEM) IT Facing Service Desk (IFSD) provides 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems Transform technology into opportunity as a Telecommunications Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Telecommunications Technician III you will help ensure today is safe and tomorrow is smarter. Our work depends on Telecommunications Technician III joining our team to provide 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems. Specifically, ISP provided and GW GES tools, databases, displays, logs, Standard Operating Procedure (SOP) documents and Knowledge Base (KB) articles are used to identify and validate event data, take SOP/KB specified administrative action, provide ticket based event tracking, and to provide timely notification and routing of issues to support teams as required. The IFSD also coordinates with both ISP and GW GES watch staff for situational awareness and support actions, and with customers and support personnel to provide notification and response to event activity. In addition, IFSD personnel perform router and switch updates in support of security actions.
Requirements
- Associates of Arts/Associates of Science
- Security+ (IAT Level 2) or higher
- Active TS/SCI w/poly
- communication, problem solving, etc.
- US Citizenship Required
- 3 + years of related experience
Responsibilities
- Performs installation, maintenance and repair of telecommunications systems.
- Provide 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems
- Coordinates with both ISP and GW GES watch staff for situational awareness and support actions, and with customers and support personnel to provide notification and response to event activity
- IFSD personnel perform router and switch updates in support of security actions.
Benefits
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
