Telecommunications Technician I, II, III

Nebraska Public Power District • Brownville, NE

6d • $33 - $52 • Onsite

About The Position

By joining the Nebraska Public Power District team, you’re becoming part of a close-knit community that embodies the values and traditions of the state. More than generating and delivering power, we empower our employees to thrive both personally and professionally. With safety at the helm, we have created a supportive and inclusive work environment that fosters innovation and growth. Here, you’re not just an employee; you're a valued member of a family that respects and supports each other.

Our power grid has been consistently ranked one of the most reliable and resilient, but our reputation for excellence extends beyond our customer service to our employee satisfaction. Many of our team members have built lifelong careers here, advancing through the ranks thanks to our robust training programs and opportunities for professional development. With us, you’ll find a place where your efforts are recognized and rewarded, where you’re making a deep impact on the communities around you, and where you can truly power a career that you can be proud of.

Telecommunications Technician I
Entry Level technician position in a multi-level technical position structure. Incumbent demonstrates and applies basic competence in telecommunication systems installation, operation, and maintenance activities as applicable to NPPD’s telecommunications system.

Telecommunications Technician II
Journey level skilled technician position in a multi-level technical position structure. Incumbent demonstrates and applies broad-based technical competence in telecommunication systems installation, operations, maintenance, and trouble-shooting activities as applicable to NPPD’s telecommunication systems. The incumbent also demonstrates and applies advanced technical expertise at a detailed level in at least three of NPPD’s telecommunications system disciplines serving as a technical expert for installation, operations, maintenance and troubleshooting of the same. Progression to this level is based on employee’s mastery and application of required skills.

Telecommunications Technician III
Highest level technician position in a multi-level technical position structure. The incumbent demonstrates and applies advanced technical expertise at a detailed level in at least three of NPPD’s telecommunication system disciplines: serving as technical expert for installation, operations, maintenance, and troubleshooting of same, masters two disciplines at the expert systems level and serves as technical advisor and management liaison in several of NPPD’s telecommunications system disciplines. Progression to this level is based on employee’s mastery and application of required skills.

Requirements

• Associates Degree in electronics or equivalent military education/experience is required.
• Must demonstrate understanding of basic electrical/electronic theory, the ability to read and understand schematics, the ability to effectively use test equipment used in telecommunications systems and the ability to effectively troubleshoot electronic circuits.
• Associates Degree in electronics or equivalent military education/experience is required.
• Must have passed oral, written, and practical skills testing for Technician Level I of NPPD’s Telecommunications Technician Progression Program.
• Associates Degree in electronics or equivalent military education/experience is required.
• Completed and passed Technician I and Technician II of NPPD’s Telecommunication Progression Program.
• Progression to Level III Technician is based on employee’s demonstration of advanced skills as outlined in Level III Technician requirements.

Nice To Haves

• Previous telecommunications equipment operations and maintenance experience is desired but not required.

Responsibilities

• Completing work assignments and working with internal and external customers to satisfy their requirements.
• SAP reporting and authorization processes along with general telecommunication reporting and tracking requirements.
• Installation, troubleshooting, repair, testing and general maintenance of telecommunication systems.
• Applies skills and knowledge acquired through technical training to perform tasks and resolve issues associated with telecommunications systems and equipment.
• Responds to customer service requests in a timely manner.
• Resolves stated problems or issues to the customer’s satisfaction.
• Must be able to travel, be on call, and be available for work on short notice as needed.
• Performs all duties of a Telecommunications Technician I.
• Performs detailed operation and maintenance work in three of the seven disciplines (Carrier, Radio, Telephone, Data, Scada, Network Lines, and Network Channels).
• Assists Technician Level I personnel in all work requirements where experienced technical skills are needed.
• Provides technical support to engineering groups (Telecommunications and TSE).
• Performs all preventative maintenance plans for systems in the qualified disciplines.
• Completes Telecommunications Technician Progression Program requirements for a Level II Technician requirements within five years.
• Serves as technical resource to other technicians.
• Is effective in interviewing and probing techniques necessary to identify problems, determining root cause, and applying required corrective action.
• Counsels customers on issues of a technical nature.
• Works within SAP reporting and authorization processes and general telecommunication reporting and tracking requirements to perform daily work routines.
• Advises other technicians regarding the same.
• Performs all duties of a Telecommunications Technician I and II.
• Collaborates with management on technical and strategic issues regarding telecommunications.
• Responds to customer service requests in a timely manner.
• Is effective in interviewing and probing techniques necessary to identify problems, determining root cause, and applying required corrective action.
• Resolves problems or issues to the customer’s satisfaction.
• Counsels and advises customers and telecommunication department management on issues of a technical nature.
• Accountable for other duties as assigned.

Benefits

• Nebraska Public Power District offers a competitive starting salary and an excellent benefits package including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree