TELECOMMUNICATIONS SYSTEMS TECHNICIAN III

State of California•Mather, CA

63d•Onsite

About The Position

Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply. Under the direction of the Telecommunications Systems Opertions Supervisor (TSOS I), the Telecommunications Systems Technician III (TST III) is responsible for responding to and resolving the most critical and complex public safety communications problems for State Agency clients. The Telecommunications Systems Technician III (TST III) will also have lead responsibility over one or more technicians and may act as the area supervisor in their absence. Incumbents perform the full range of technician responsibilities required to ensure the continued operation of all public safety communication network/systems and equipment, which requires comprehensive knowledge of all public safety communication network/systems, including the most critical and complex. The duties are performed by following Federal Communications Commission (FCC) rules and regulations; utilizing at a minimum, office-provided training, complex test equipment, computers, hand tools, the Telecommunications Division Manual (TDM), and technical literature. Incumbent will communicate effectively on all written and verbal interactions, frequently interfacing with customers and co-workers to resolve issues and collaborate. In a lead capacity, incumbents will plan, organize, oversee, and coordinate the work activities of other technicians within an assigned geographic shop or microwave area to ensure the quality, quantity, and timeliness standards are met; assist to obtain the resources required to facilitate proper completion of work and foster communications with individuals, organizations, and other public safety agencies served. The Telecommunications Systems Technician III (TST III) will maintain a professional and team-centered environment by establishing and maintaining effective working relationships. Incumbent will work proficiently with Microsoft Office products, including Word, Outlook, and Excel. Traveling to and working in remote locations, high elevations, and inclement weather conditions may be required.

Requirements

Valid California Drivers License (CDL)
Background Investigation be cleared prior to being hired.
Medical Clearance prior to being hired.
FCC License
Candidate must also be able to work 12-hour shifts, nights, weekends, and holidays as needed.

Nice To Haves

Minimum 2 years of hands-on experience in a Network Operations Center (NOC) or telecommunications support role
Detail Oriented with excellent communication and documentation skills, including the ability to write incident and escalation reports
Industry certifications such as CompTIA Network+, Cisco CCNA, or JNCIA
Working knowledge of California Public Utilities Commission (CPUC) compliance standards
Understanding of Cal/OSHA safety protocols, especially when working around telecom infrastructure
Experience using network and system monitoring tools (e.g., SolarWinds, Nagios, Zabbix, Netcool)
Experience with VoIP, SIP, and unified communications systems
Familiarity with state and federal telecom regulations, including FCC and E911 requirements
Knowledge and experience with ticketing systems (Specifically: Service Now Application)
Knowledge and experience with Microwave Communications Systems
Associate degree in Telecommunications, Computer Science, Networking, or related field preferred
Scripting or automation experience (Python, PowerShell, or Bash)
Strong understanding of Layer 1-3 networking protocols (TCP/IP, Ethernet, BGP, OSPF, MPLS)
Ability to troubleshoot and resolve issues related to: Fiber and copper circuits (T1, DS3, OCx, Ethernet over Fiber)
Optical transport (DWDM, CWDM, SONET)
Router and switch configuration (Cisco, Juniper, etc.)

Responsibilities

Responding to and resolving the most critical and complex public safety communications problems for State Agency clients.
Having lead responsibility over one or more technicians and may act as the area supervisor in their absence.
Ensuring the continued operation of all public safety communication network/systems and equipment, which requires comprehensive knowledge of all public safety communication network/systems, including the most critical and complex.
Following Federal Communications Commission (FCC) rules and regulations
Communicating effectively on all written and verbal interactions, frequently interfacing with customers and co-workers to resolve issues and collaborate.
Planning, organizing, overseeing, and coordinating the work activities of other technicians within an assigned geographic shop or microwave area to ensure the quality, quantity, and timeliness standards are met
Assisting to obtain the resources required to facilitate proper completion of work and foster communications with individuals, organizations, and other public safety agencies served.
Maintaining a professional and team-centered environment by establishing and maintaining effective working relationships.
Working proficiently with Microsoft Office products, including Word, Outlook, and Excel.
Traveling to and working in remote locations, high elevations, and inclement weather conditions may be required.

Benefits

Free Parking
On-site Gym and Locker room
Electric Carport
Excellent CalPERS state pension plan
401(k) and 457(b) Plans
Flexible Schedules
Generous paid time off
Health, dental & vision insurance for the employee or the employee's family
Investment in careers development
Located near many local eateries, financial institutions, and the Light Rail Station