TELECOMMUNICATIONS SYSTEMS TECHNICIAN III

State of California•Mather, CA

53d•Onsite

About The Position

Under the direction of the Telecommunications Systems Opertions Supervisor (TSOS I), the Telecommunications Systems Technician III (TST III) is responsible for responding to and resolving the most critical and complex public safety communications problems for State Agency clients. The TST III will also have lead responsibility over one or more technicians and may act as the area supervisor in their absence. Incumbents perform the full range of technician responsibilities required to ensure the continued operation of all public safety communication network/systems and equipment, which requires comprehensive knowledge of all public safety communication network/systems, including the most critical and complex. The duties are performed by following Federal Communications Commission (FCC) rules and regulations; utilizing at a minimum, office-provided training, complex test equipment, computers, hand tools, the Telecommunications Division Manual (TDM), and technical literature. Incumbent will communicate effectively on all written and verbal interactions, frequently interfacing with customers and co-workers to resolve issues and collaborate. In a lead capacity, incumbents will plan, organize, oversee, and coordinate the work activities of other technicians within an assigned geographic shop or microwave area to ensure the quality, quantity, and timeliness standards are met; assist to obtain the resources required to facilitate proper completion of work and foster communications with individuals, organizations, and other public safety agencies served. The TST III will maintain a professional and team-centered environment by establishing and maintaining effective working relationships. Incumbent will work proficiently with Microsoft Office products, including Word, Outlook, and Excel. Traveling to and working in remote locations, high elevations, and inclement weather conditions may be required.

Requirements

Valid California Driver's License (CDL)
Background Investigation be cleared prior to being hired.
Medical Clearance prior to being hired.
FCC License
FCC General Radiotelephone Operator's License or industry accepted equivalent

Nice To Haves

Ethical and accountable - exercises good judgment, tact, and responsibility in all assignments
Leadership skills - capable of mentoring, training, and guiding lower-level technicians
Technically proficient - possesses an advanced technical acumen to mentor, train, and support colleagues
Team-oriented - works cooperatively with colleagues, agencies, and stakeholders
Independent worker - able to take initiative and perform tasks without close supervision
Dependable - reliable for on-call duty, emergency response, and after-hours work
Organized - manages multiple tasks, schedules, and documentation efficiently
Communicative - strong oral and written communication skills for coordinating with agencies and documenting work
Customer-focused - responsive to the needs of public safety agencies and end-users
Physically resilient - to meet work requirements and a high safety consciousness
Professional demeanor - to always represent CalOES core values in the absence of Supervisor while in the presence of subordinates and clients

Responsibilities

Responding to and resolving the most critical and complex public safety communications problems for State Agency clients.
Lead responsibility over one or more technicians and may act as the area supervisor in their absence.
Ensuring the continued operation of all public safety communication network/systems and equipment.
Following Federal Communications Commission (FCC) rules and regulations.
Communicating effectively on all written and verbal interactions, frequently interfacing with customers and co-workers to resolve issues and collaborate.
Planning, organizing, overseeing, and coordinating the work activities of other technicians within an assigned geographic shop or microwave area to ensure the quality, quantity, and timeliness standards are met
Maintaining a professional and team-centered environment by establishing and maintaining effective working relationships.
Working proficiently with Microsoft Office products, including Word, Outlook, and Excel.