Telecommunications Support Engineer- Arlington, VA

CoStar•Arlington, VA

50d•Hybrid

About The Position

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. We are looking for a Telecommunications Engineer to join our team. In this role, you will enhance the productivity of CoStar Group employees by serving as the primary point of contact for telephony-related information and issue resolution. You will diagnose and resolve problems involving enterprise voice systems, including VoIP, PBX, call routing, and unified communications platforms such as Avaya and Microsoft Teams. Support will be provided via telephone, email, remote tools, and hands-on assistance across global office locations. Exceptional customer service is essential, and success in this role requires being a self-starter, a skilled troubleshooter, and a clear communicator. You will manage multiple tasks simultaneously, often under time-sensitive conditions, while collaborating with service providers and internal teams to ensure seamless communication experiences. This position is located in Arlington, VA and offers a schedule of Monday to Thursday in office with the option to work remote on Friday.

Requirements

Bachelor’s Degree from an accredited, not for profit university or college
A track record of commitment to prior employers
3+ years of experience in corporate IT, Service Desk, or Telecom support roles
Experience supporting enterprise systems
Proficiency with Windows 10, macOS, and Microsoft Office 365, including O365 administration
Experience supporting Active Directory, Azure, and Windows File Permissions
Basic understanding of networking concepts such as TCP/IP and DNS, especially in relation to VoIP and telephony systems
Excellent customer service, problem-solving, and troubleshooting skills
Highly organized and self-motivated with the ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Ability to troubleshoot issues with H.323 and SIP
Experience with moves, adds, and changes within a communication solution
Experience supporting mobile devices such as iPads, iPhones, and Android phones
Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft MTA/MCSA) or telecom-specific certifications

Responsibilities

Provide guidance, assistance, coordination, and follow up on user questions, problems, or malfunctions of all communication applications
Provide support to users in offices across the world via remote assistance tools
Assist in user account administration, including onboarding.
Document problems and solutions in the ticketing system and wiki repo
Contribute to knowledge base development for recurring issues and support documentation.
Inform management of potential problems and identify problem trends
Troubleshoot user phone/communication issues
Work with service providers to support troubleshooting issues
Provide support to technicians and other engineers working projects, trouble tickets, and system failures.
Escalate complex problems to senior IT staff or specialized teams as needed.
Develop configuration and maintenance procedures
Able to communicate effectively with other contacts in order to make projects successful
Any other duties and special projects as assigned

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks