TELECOMMUNICATIONS SPECIALIST III - 72003252

State of Florida

8d•$46,293•Onsite

About The Position

This is a professional and highly technical position responsible for assisting engineers to analysis system engineering designs which required to establish optimum operational communications networks, equipment procurement and other support systems. Review Customer Service Authorization and Billing (CSAB) forms submitted by others for processing, determine if requests are justified; discuss forms with preparer, if necessary, and complete own actions regarding form in an expedient manner. Approve valid CSAB requests on behalf of the Division of Telecommunications as assigned. Use the automated CSAB systems to request and to prepare new requests. Coordinate any corrections, additions, or changes to documentation submitted with the requesting agency. Provide system engineering support to state agencies regarding alternatives available, communications engineering, training, and identification and resolution of system engineering solutions/problems. Assist other engineers in the performance of end-to-end communication analysis on common carrier supplied services in order to verify that they are operating properly and in accordance with state engineering design and specifications Consult with Division personnel, to include Field Consultants, when necessary for information and coordination purposes. Apply technical knowledge and skills related to telecommunications in accomplishing communications project work and everyday network work. Provide technical assistance to state agencies and political sub-divisions concerning the development and implementation of communications plans and projects. Determine alternative courses of action for correcting problems with existing end-user systems; work with engineering personnel to assist in the design of these systems. Prepare estimates for communications projects. Participate in network related projects, as assigned, in addition to routine network management functions. Provide support for engineering personnel and assist less technical personnel with assistance and guidance on technical information necessary for fulfillment of their duties associated with the tasks above. Mains documents and reports as necessary to substantiate and verify activities pertaining to the SUNCOM network. Attend training classes/seminars as directed. Participate in network related projects, as assigned, in addition to routine network management functions. Provide necessary assistance to the agency Continuity of Operations Plan (COOP).

Requirements

Knowledge of basic Telecommunications terminology and procedures.
Ability to communicate effectively orally and in writing with vendors, peers, supervisors, technical staff, and users.
Ability to verify data for accuracy and completeness.
Ability to make decisions and work independently.
Ability to work collaboratively in a team environment, and to establish and maintain effective working relationships.
Ability to complete work assignments on time and work with other technical staff
Ability to provide excellent customer service to internal and external customers.
Ability to research, evaluate and resolve customer issues and other problems in a professional manner.
Ability to determine priorities.
Ability to make timely and accurate decisions during normal operating conditions and critical situations.
Ability to apply rules, regulations, policies, and agency procedures.
Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork.
At least three years of professional experience in telecommunications experience in voice and data services.
Experience with Microsoft Office Suite, including Excel and Access.

Nice To Haves

An associate degree in information technology, computer science, or related field.
Experience with design and ordering SIP, PRI & Wan circuits.
Familiarity operating online processing systems.
Experience managing telecommunications projects.

Responsibilities

Assist engineers to analysis system engineering designs which required to establish optimum operational communications networks, equipment procurement and other support systems.
Review Customer Service Authorization and Billing (CSAB) forms submitted by others for processing, determine if requests are justified
Approve valid CSAB requests on behalf of the Division of Telecommunications as assigned.
Coordinate any corrections, additions, or changes to documentation submitted with the requesting agency.
Provide system engineering support to state agencies regarding alternatives available, communications engineering, training, and identification and resolution of system engineering solutions/problems.
Assist other engineers in the performance of end-to-end communication analysis on common carrier supplied services in order to verify that they are operating properly and in accordance with state engineering design and specifications
Consult with Division personnel, to include Field Consultants, when necessary for information and coordination purposes.
Apply technical knowledge and skills related to telecommunications in accomplishing communications project work and everyday network work.
Provide technical assistance to state agencies and political sub-divisions concerning the development and implementation of communications plans and projects.
Determine alternative courses of action for correcting problems with existing end-user systems
Prepare estimates for communications projects.
Participate in network related projects, as assigned, in addition to routine network management functions.
Provide support for engineering personnel and assist less technical personnel with assistance and guidance on technical information necessary for fulfillment of their duties associated with the tasks above.
Mains documents and reports as necessary to substantiate and verify activities pertaining to the SUNCOM network.
Attend training classes/seminars as directed.
Provide necessary assistance to the agency Continuity of Operations Plan (COOP).