Telecommunications Service Assistant - 0.9 FTE - PMs
About The Position
Gundersen Health System is looking to add a Telecommunications Service Assistant to our team. If you enjoy helping others, have excellent communication skills, and thrive in a fast-paced environment, this position may be a great fit for you! Join our team and contribute to providing exceptional service to our patients, families, and staff. As a Telecommunications Service Assistant, you will be responsible for handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses, while maintaining an empathetic, calm, and professional manner. Our software application tools provide the screening questions and appropriate call flows required to determine the best outcome for the caller and support our various directives. Pager and on-call schedule administration/activation, emergent events, documentation, and clerical duties are included in many of our call flows.
Requirements
- High School Diploma or equivalency
- Strong customer service skills
- Excellent problem-solving abilities and attention to detail
- Proficient in using computer systems and software applications
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
Responsibilities
- Handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses
- Maintaining an empathetic, calm, and professional manner
- Using software application tools to provide screening questions and appropriate call flows
- Determining the best outcome for the caller and support various directives
- Pager and on-call schedule administration/activation
- Handling emergent events
- Documentation
- Clerical duties
Benefits
- In addition to medical and dental, we have pet insurance and a substantial contribution to retirement
- 24/7 Employee Assistance Program for employees and their families, generous PTO and paid holidays
- GunderZen Relaxation Room including massage chairs, corporate gym and yoga, local gym discounts
- Tuition Invest Program totaling up to $2k per year, access to a catalogue of hundreds of internal courses, corporate incubator, Career Development Center
- 12 months of Celebration to include monthly educational events
- Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
- Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
- Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
- Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
