Telecommunications Project Associate

Ensign Services • Dallas, TX

6h • $25 • Onsite

About The Position

The Telecommunications Project Associate supports voice, data, and cable TV telecommunications initiatives across Ensign-affiliated facilities. This role partners with internal teams, vendors, and facility leadership to ensure efficient delivery, optimization, and maintenance of telecom services while controlling costs and supporting service continuity.

Requirements

• 1+ year of IT or telecommunications project exposure.
• Strong communication skills with the ability to escalate issues and assist in resolution.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Strong organizational skills and attention to detail.
• Up to 25% or more travel required.

Nice To Haves

• Experience supporting service restoration activities is a plus.

Responsibilities

• Assist with coordinating voice, data, and related telecommunications projects from order placement through service activation.
• Support communication between vendors, internal IT teams, and facility leadership to help ensure projects stay on track.
• Track orders, timelines, and milestones; escalate issues or delays to senior team members as needed.
• Help coordinate technician scheduling, installations, and service turn-ups.
• Assist with testing and validation of new or changed services (voice lines, fax, elevator phones, emergency lines, etc.).
• Support service restoration efforts during outages or migrations under the guidance of senior staff.
• Help gather documentation such as CSRs, LOAs, and number porting information.
• Maintain and update telecom inventory, circuit records, and service documentation.
• Enter and track requests and updates in systems such as ServiceNow and spreadsheets.
• Ensure changes and updates are accurately documented.
• Assist with auditing telecom services for accuracy and potential cost savings.
• Support the billing team by gathering information for billing questions, disputes, and credits.
• Help coordinate service disconnects and equipment returns with vendors.
• Work closely with senior team members to learn telecom processes and best practices.
• Communicate status updates clearly and professionally.
• Support related services such as Cable TV and other facility communication systems.

Benefits

• We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans.
• We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed