Telecommunications / Operator

Brigham and Women's Hospital • Boston, MA

67d • $17 - $21

About The Position

Responsible for facilitating proficient operation of a hospital communication system. This position does not require patient care. The shift schedule is every other weekend from 1:00 PM to 11:00 PM (Sunday and the following Saturday).

Requirements

• High School Diploma or Equivalent required.
• 2-3 years of customer service or call-center experience preferred.
• Good inter-personal and phone skills.
• Commitment to demonstrate consistent outstanding customer service.
• Confident to quickly assess situations and make reasonable judgement decisions.
• Must be able to prioritize rationally.

Responsibilities

• Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.
• Handle both incoming and outgoing calls with speed and accuracy.
• Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required.
• Act as central control for mobile pagers, take and relay messages as required.
• Respond to various alarm systems located at the switchboard.
• Issue keys that are kept at the switchboard to authorized personnel and maintain an accurate log as to the disposition of these keys.
• Compile on-call information for hospital personnel and all meetings scheduled in the building.
• Resolve basic discrepancies and refer all others to the appropriate department.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Part-time
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees