Telecommunications Operator – St. Joseph Warren Hospital

Mercy Health • Warren, OH

3d • Onsite

About The Position

Serve as hospital’s telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.

Requirements

• High School Diploma/GED (Required)
• One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred)

Responsibilities

• Coordinate with departments for telephone repairs, moves and/or changes
• Insure callers on procedures for Voice mail, paging, help desk questions, etc.
• Maintain all paging equipment and emergency radios
• Maintain physician log sheets and daily emergency activity log book (On weekends, holidays and after regular business hours), assists Medical Staff office in maintaining the On-Call Calendar.
• Complete Change Request forms and updates the On-Call Directory.
• Notify hospital staff of all emergency and critical situations.
• Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols.
• Record and monitor emergency situations, including: fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly to established protocols.
• Notify local police and/or fire when necessary.
• Summons/dispatch/page all necessary personnel in an emergency situations. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal.
• Act as an answering service for several departments by locating and paging personnel.
• Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
• Monitor, assign and replace pagers for staff.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED