Mercy Neighborhood Ministry

Mercy Health-posted about 10 hours ago
Full-time • Entry Level
Cincinnati, OH
5,001-10,000 employees
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The Telecommunications Operator expedites telephone, radio, pager and public address communications throughout the Hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual. Responsibilities include contacting on-call teams; administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, etc.

  • Functions as a full time Operator; responds, prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms.
  • Coordinates language and sign language interpretation requests by callers.
  • Must possess ability to trouble shoot and resolve caller problems and specific requests in a timely manner.
  • Maintains pagers, (site specific).
  • Utilizes paging system, two way radio and portable phones as needed.
  • When requested, contacts On Call Teams/Personnel and documents according to site specific protocol.
  • Monitors and responds appropriately to alarms, i.e. Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications.
  • Responds accordingly to Emergency codes and site specific policies.
  • Records all shift occurrences and fulfills documentation requirements per site policies/protocol.
  • May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed
  • Coordinates calls for "On call Teams"
  • Documents calls including name and time of call, tracks and follows outcome of each request.
  • Notifies appropriate personnel of response status.
  • Monitors and responds to alarm, security systems.
  • Identifies alert situation, emergency/disaster codes, medical gases, severe weather, elevator malfunction, and security systems; notifies appropriate response personnel.
  • Documents type of alert and call/response details.
  • Determines need for outside operator assistance and connects all callers as appropriate.
  • Responds to, prioritizes and dispatches all calls forwarded from the information desk during its non-staffed hours.
  • Coordinates all language line requests; documenting calls including location and time of call.
  • Connects callers with language line personnel.
  • High School diploma or equivalent
  • Prior telecommunications, medical terminology, hospital medical office experience preferred
  • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
  • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
  • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
  • Tuition assistance, professional development and continuing education support
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