Telecommunications Operator - Part Time

UMC Health System

About The Position

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®. Job Summary The Telecommunications Operator is responsible for operation of PBX Console Friday - Monday 3:00pm - 11:00pm

Requirements

High School Diploma or GED
Ability to provide telephone or email support to end users for technical questions or issues
Self motivated and can work with minimum supervision
Ability to remain calm under pressure and in cases of emergency
Must be able to work well with a wide variety of people, often in stressful situations.
Though patient contact is very limited the incumbent must be able to work in the patient care environment while maintaining the dignity of those patients.
Must be able to carry, push, pull, and lift up to 20 pounds.
Work involves sitting for extended periods of time.
Visual and auditory aptitude is required.

Responsibilities

Operates a telephone console in receiving incoming and intercampus calls, transferring calls, taking accurate messages for intended recipients, and providing non technical informaion upon request to callers or specific department staff
Establishes, monitors, and logs conference calls; Identify and report unusual or reoccurring calls.
Manage messaging and paging services for physician administrators and designated employees
Route emergency calls; Call pages for emergency codes.
Performs all other related work as assigned