Telecommunications Operator
About The Position
Operates a multi-line switchboard answering telephone calls coming into multiple Essentia Health facilities, gathering information and directing calls accordingly. Responsible for paging/messaging providers and staff, facilitating patient communication with Nurse Care Line. May facilitate communication during emergency situations as the first point of contact during an emergency. Makes changes when necessary to online provider on-call calendars. May be responsible for maintaining hospitalist rotation to ensure new admits/postings are assigned appropriately. Provides information to, and maintains relationship with, external and internal customers to provide coordinated services with an emphasis on excellent customer service.
Nice To Haves
- Previous customer service experience
Responsibilities
- Operates a multi-line switchboard answering telephone calls coming into multiple Essentia Health facilities, gathering information and directing calls accordingly.
- Responsible for paging/messaging providers and staff, facilitating patient communication with Nurse Care Line.
- May facilitate communication during emergency situations as the first point of contact during an emergency.
- Makes changes when necessary to online provider on-call calendars.
- May be responsible for maintaining hospitalist rotation to ensure new admits/postings are assigned appropriately.
- Provides information to, and maintains relationship with, external and internal customers to provide coordinated services with an emphasis on excellent customer service.
Benefits
- At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance.
- Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
- We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.
- To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.
- Please note that benefit eligibility may vary.
- For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
